WayBaq

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Terms and Conditions

Waybaq Terms and Conditions

Welcome to Waybaq!  These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by the following terms. If you do not agree with any part of these terms, you should not use our website or services.

Use of Website

You agree to use the Waybaq website only for lawful purposes and in accordance with these Terms and Conditions.

  • You must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
     
  • You agree not to misuse the website, transmit harmful content, or attempt to access secure areas without authorization.
     

Account Registration

To access certain features or place an order, you may be required to register for an account.

  • You must provide accurate, complete, and up-to-date information.
     
  • You are responsible for maintaining the confidentiality of your account credentials.
     
  • Waybaq reserves the right to suspend or terminate your account if any information provided is false or misleading.
     

Product Information and Availability

We strive to ensure that all product descriptions, prices, and availability details are accurate.

  • Waybaq reserves the right to correct errors, update information, or cancel orders if any information on the site is inaccurate, at any time without prior notice.
     
  • We reserve the right to limit quantities or discontinue products at any time.
     

Orders and Payments

By placing an order, you agree to provide valid payment details and authorize us to charge the applicable amount.

  • All prices are listed in Canadian Dollars and are subject to change without notice.
     
  • Waybaq reserves the right to refuse or cancel any order for reasons including, but not limited to, product or service availability, pricing errors, or suspected fraud.
     

Shipping and Delivery

Shipping times and delivery dates are estimates and may vary based on location and carrier service.

  • Waybaq is not responsible for delays caused by the carrier, customs, or other circumstances beyond our control.
     
  • Risk of loss and title for purchased items pass to you upon delivery to the shipping carrier.
     

Returns and Refunds

Please refer to our Return and Refund Policy for full details on how we handle returns, exchanges, and refunds.


Intellectual Property

All content on the Waybaq website—including text, graphics, logos, images, and software—is the property of Waybaq or its licensors and is protected by copyright, trademark, and other laws.

  • You may not reproduce, modify, distribute, or exploit any content without express written permission from Waybaq.
     

User Conduct

You agree not to:

  • Violate any applicable laws or regulations.
     
  • Infringe on the rights of others.
     
  • Post or transmit harmful, offensive, or misleading content.
     
  • Attempt to gain unauthorized access to the website or its systems.
     

Limitation of Liability

To the fullest extent permitted by law, Waybaq shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or products purchased.


Indemnification

You agree to indemnify, defend, and hold harmless Waybaq, its affiliates, employees, and agents from any claim, loss, liability, or demand, including legal fees, arising out of your breach of these Terms and Conditions or your misuse of the site.


Third-Party Links

Our site may contain links to third-party websites. We do not control or endorse these websites and are not responsible for their content or policies.


Termination

Waybaq may suspend or terminate your access to the site at any time and without notice, for conduct that we believe violates these Terms or is harmful to our interests or other users.


Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Calgary Canada, without regard to its conflict of law provisions. Any disputes shall be resolved exclusively in courts.

Changes to Terms

Waybaq reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting to the website. It is your responsibility to review these terms periodically.

Contact Us

For questions about these Terms and Conditions, please contact us at:

📧 Email: support@waybaq.com
🌐 Website: Waybaqofficial@gmail.com

Return and Refund Policy

At Waybaq, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please review our return and refund policy below.

Return Window

Items must be returned within 14 days of receiving your order. Unfortunately, we cannot accept returns beyond this period.

Eligibility & Condition

To be eligible for a return:

  • Items must be unused, in their original packaging, and free from tears, wear, or spoilage.
     
  • You must include your order details and reason for return to help us process your request efficiently.
     
  • Items must not be on the list of non-returnable items.
     

How to Initiate a Return

  1. Contact our customer support at waybaqofficial@gmail.com with your order number and reason for return.
     
  2. Once your return is approved, you will receive instructions on how to proceed.
     
  3. Ship the item back using a trackable shipping method to ensure safe delivery.
     

Inspection & Refunds

All returned items are subject to inspection upon arrival:

  • If your return is approved, your refund will be processed to your original payment method within 5–15 business days.
     
  • Refunds may be partially reduced or denied if the item is found to be used, damaged, or missing original parts not due to our error.
     
  • Original shipping charges are non-refundable, unless the return is due to our mistake.
     

Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the return is due to:
     
    • Receipt of a damaged, defective, or incorrect item.
       
  • In such cases, we will cover the shipping costs or provide a prepaid label.
     

Non-Returnable Items

Some items are not eligible for return, including:

  • Final sale or clearance items
     
  • Gift cards
     
  • Perishable goods
     
  • Personalized or custom-made products
     
  • Intimate or sanitary goods (e.g., undergarments)
     

Exchanges

If you’d like to exchange an item (e.g., for a different size or color), please reach out to our support team. Exchanges are subject to stock availability.


Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with a photo and description of the issue. We’ll make it right by issuing a refund, replacement, or store credit.


 Late or Missing Refunds

If you haven’t received a refund:

  1. First check your bank or credit card account again.
     
  2. Then contact your payment provider—processing time may vary.
     
  3. Still no refund? Reach out to us at waybaqofficial@gmail.com for assistance.
     

Need Help?

We appreciate your understanding and are committed to providing a seamless shopping experience. If you have any questions about this policy or need help with a return, don’t hesitate to contact us:

📧 Email: waybaqofficial@gmail.com

Thank you for choosing Waybaq.

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